What is EPABX/Voice?

EPABX (Electronic Private Automatic Branch Exchange): A Private Branch Exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public.

Why we need EPABX/Voice for our organization?

It is a robust state digital system which is also referred to as Electronic Private Automatic Branch Exchange. This is an in-house telephone system that serves a particular business or organization.
This system helps you to connect all the phones in an organization or across multiple locations together.

Features of EPABX/Voice

  • Internal communications
  • Centralized Control
  • Automation
  • Flexible Call Routing
  • Variable Access

Internal communications

You may not be aware of the fact that when you make a call in your office, the call first gets routed to the local phone company’s exchange and then reaches the person you are trying to connect. This form of connection may incur a charge. Therefore, with an EPABX system, the calls will be routed internally without directing outside the building.

Centralized Control

This business phone solution can provide a receptionist feature that allows all the calls coming to your organization’s many phones to be accessed by one number. You need not have to jot down the individual phone numbers in the directories. You could list one number that’s it.


One of the benefits of this phone system is that you do not have to employ a person to answer calls. It offers your company an “auto attendant” instructions. This further directs you to dial a particular number for a specific service.

Flexible Call Routing

This telephone system incorporates a lot of features that you won’t find on a standard phone. For example, you might be waiting for an important call, but suddenly an urgent meeting shows up in another office in the building. In such a situation, you can program your phone, so the EPABX system forwards your calls to another phone if you fail to answer it within the given number of rings.

Variable Access

This telephone system usually comes with software that enables you to set up each line in your building. The PBX control units allow you to give different levels of access to different extensions. This way, you can limit some phones to call out of the building. You can also restrict access to long distance call or international dialing.

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