What is Remote Support?
In information technology, remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system.
Why we need Remote Support for our organization?
If your workforce is remote and they get locked out of their system or lose access to key applications, there needs to be processes in place to get them back online quickly. A major client benefit of remote IT support is the ability to engage a team remotely to investigate issues as soon as they happen. Without remote support in place, users may just live with the hindrance and be less productive. Or they may try to resolve the issue on their own causing more problems or wasting valuable time.